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RETURNS AND REFUNDS
As a luxury fashion retailer, ELLE boutique is dedicated to maintaining a high standard of customer satisfaction. We always strive to provide the highest quality of service and product.
For information regarding Shipping Terms please see here.
ONLINE PURCHASES
All full price orders placed online are eligible for a refund, credit note or exchange. Please note all exchanges are final.
This does not include sale items, intimate items such as lingerie, swimwear and jewellery which are not eligible for return and are final sale.
Please note that the return shipping cost is to be covered by the customer.
Initiate your return by contacting us on:
Please provide us with your order number and a brief explanation regarding your return.
We aim to respond to customer queries as quickly as possible - please allow 48 hours for a team member to get back to you with the next step in your returns process.
Please ensure that all items are returned in their original condition - unworn and unused. Please process your return shipment within 7 days of delivery. Please note that original shipping charges and related expenses will not be refunded, and are the responsibility of the customer. For customers in the European Union exercising their statutory 14-day right of withdrawal, the cost of returning goods to Australia is also borne by the customer. Customers located within the European Union who are exercising a statutory right of withdrawal should refer to the EU Consumer Rights section below.
All returns and exchanges will not be processed until the product is returned to Elle HQ. Return postage costs are at the customers expense.
Elle PTY LTD is not liable for the loss or damage of garments in return transit. We recommend using a traceable delivery method and keeping note of your tracking number.
In the instance that your package is damaged in transit please take images of your package and email them to webstore@elleonline.com.au prior to opening your order.
EXCHANGES
To initiate an exchange please contact webstore@elleonline.com.au with your order number and your exchange request. All orders within Western Australia can be exchanged in person at our Nedlands location.
Please note that all exchanges that require shipping will incur a shipping charge. The original shipping amount will be charged prior to shipping the exchanged item.
Please note all exchanges are final.
IN-STORE PURCHASES
All full price items purchased in-store are not eligible for refund. Any full price returns are only eligible for a store credit.
SALE ITEMS
All sale items, whether purchased online or in-store are final sale and are not eligible for return, we unfortunately can not offer credit notes or exchanges for these items, except where required by applicable consumer protection laws. Customers located within the European Union who are exercising a statutory right of withdrawal should refer to the EU Consumer Rights section below.
All Sale prices are final. We can not offer price changes for previously purchased items. Items may have minor faults, this is reflected in the sale price. Should you have more questions please ask a team member for more information.
Please note intimate items such as lingerie, swimwear and jewellery are not eligible for return and are final sale.
FAULTY ITEMS
Please check your item for any faults within 48hrs of receiving your delivery.
Any faults detected outside of the 48hr term period is outside the jurisdiction of ELLE PTY LTD and are no longer be liable. Nothing in this policy excludes or limits any rights available under applicable consumer protection laws.
In the event that you should received a faulty item please email webstore@elleonline.com.au with a your purchase details and a brief description of the fault. Please include images/videos detailing the issue.
We apologise in advance and hope to be able to resolve this for you as soon as possible.
FREQUENT RETURNS
We offer a lenient return policy to provide customers with an easy and convenient shopping experience. If you are experiencing sizing issues or consistently finding merchandise to be unsatisfactory, please contact our Customer Care team.
Frequent returns made from the same account will automatically be flagged in our system. If we notice that our return policy is being abused, we may take action in the form of blocking an account and/or cancelling future orders.
ELLE ONLINE reserves the right to reject returns which do not comply with the return policy. Returns that do not respect the policy may be sent back to the original shipping address. We do not offer returns on sale items.
Goods are quality checked before being posted. Returned damaged and/or used goods will void a successful return.
EU CONSUMER RIGHTS
For customers located within the European Union, additional consumer rights may apply under applicable EU consumer protection laws.
Where eligible, EU customers may have the right to withdraw from their purchase within 14 days of receiving their order without providing a reason, subject to any applicable exclusions under law.
To exercise your right of withdrawal, please submit a request via our EU Withdrawal Request form.
Once your request has been received, our Customer Care team will review your eligibility and provide further instructions regarding the return and refund process.
Unless otherwise required by applicable law, customers exercising their statutory right of withdrawal are responsible for the cost of returning goods to Australia. We recommend using a tracked shipping service and retaining proof of postage.
Following receipt and inspection of the returned goods, any eligible refund will be processed in accordance with applicable consumer protection laws.