WORLDWIDE SHIPPING & PERTH IN STORE PICK UP

RETURNS AND EXCHANGE POLICY


RETURNS

To initiate a return, please submit a request for a Return Authorisation (RA) to our email webstore@elleonline.com.au

SUBJECT LINE: (#ORDERNUMBER) RETURNS REQUEST

Alternatively, you can contact our Customer Care team to assist you with the return process. ELLE ONLINE adheres to a strict no-paper policy, so as to reduce waste. This is why shipments do not include a return slip inside the box.

Step 1 - Access your RETURNS REQUEST via email 
Step 2 - Request a prepaid return label (PPL)
Step 3 - Your PPL and return instructions will be sent to the e-mail address associated with the order
Step 4 - Print the label out and carefully follow the instructions to mail back your order.

International Returns

International customers are responsible for covering the cost of return shipments and coordinating the return with their local post.

Please follow this step-by-step guide to initiate a return authorization:

Step 1 - Access your RETURNS REQUEST via email 
Step 2 - Receive a returns form 
Step 3 - Return instructions will be sent to the e-mail address associated with the order

Please ship returning international packages with your country/region’s local shipping carrier and be sure to use standard shipping. For added safety, please insure all packages with a tracking number.

EXCHANGES

ELLE ONLINE does not offer direct exchanges online. We ask that you email us and we can arrange the exchange with you. 

REFUNDS

Once the returned merchandise has been quality checked and approved, ELLE ONLINE will issue a refund to the original method of payment and a confirmation e-mail will be sent to you. We will only issue a return within 5 working days once you receive your order. Please note we will process the refund after we receive the return in perfect condition. It may take your financial institution additional time to process the transaction and update your bank statement.

Please note:

  1.                  Shipping fees will not be refunded.
  2.                  We do not offer refunds on sale items. 



FREQUENT RETURNS

We offer a lenient return policy to provide customers with an easy and convenient shopping experience. If you are experiencing sizing issues or consistently finding merchandise to be unsatisfactory, please contact our Customer Care team.

Frequent returns made from the same account will automatically be flagged in our system. If we notice that our return policy is being abused, we may take action in the form of blocking an account and/or cancelling future orders.

ELLE ONLINE reserves the right to reject returns which do not comply with the return policy. Returns that do not respect the policy may be sent back to the original shipping address. We do not offer returns on sale items. 

Goods are quality checked before being posted. Returned damaged and/or used goods will void a successful return.